Virtual World

Set up Kitely

Follow instructions in the tutorial on how to set up kitley

I’ve forgotten my username

Your username is your first name space and last name. Each starts with a capital letter. If you have 2 last names they are combined in one word or if they are long we just used the first.

I’ve forgotten my password

Remember it’s 8 characters

I can’t  get in with my password 

Your password is 8 characters (if you made a password with less characters we added zeros at the end to make 8 digits

How do you install setup Kitely?

Look at the instruction video in the introduction section

How do you open the virtual world?

You need to download the Firestorm program. The first time you enter through the Kitely application.

Afterwards, you open the firestorm program. Put in your first name space last name and your 8 character password and use your last location.

The virtual world doesn’t open

Check you have put in the correct user name – your first and last name with a space in the middle and your 8 character password. If you still have a problem contact support

It says I don’t have permission to visit the virtual island

Speak to support

My firestorm has crashed

Start the program again. If this doesn’t help and you get a notice application error you need to:

1. Remove the program from the computer using “add and remove programs”
2. Go to campus and reinstall the program using the “programs” button on the campus toolbar
3. Close the program and run setup Kitely

It says the unit is closed

Go to the center of the island and click on one of the notice boards that says “Have you lost your Guide” Click here and it will reset your program.

How do I change my avatar back? 

Go to the main hall and choose your avatar again. Click on the avatar you want- accept – and then go to your inventory and under “recent” find your new outfit. Right click and choose replace current avatar.