Where do I get technical support?
Fill in this form – in addition check when there is live support on the course timetable – press the home button.
Activity 1 – Awareness Activity
I can’t log into the program
You need to connect your email
How do I record myself?
Click on the record button
Activity 2 – SpeakingPal
How do I log in to speaking pal?
You need to first register then you will receive a password just for this activity. You use the email you used to register for the course. You will need to log in each time you use the speaking pal program
I’ve forgotten my password
Use the I’ve forgotten my password button
I can’t see all the activities
When a new unit opens you will get to see two more activities
Activity 3 – More Exercises
Can I do the exercises again?
Yes, but for graded exercises your first answer is the one recorded
I don’t know the answers to the crossword puzzle
All the words and expressions are taken from the keywords for the unit
Activity 4 – Network
How do I know when there are online sessions?
Go to home and there you will find a link to the timetable with all the dates and times
I missed the time for the session
The sessions are every week. You receive a notice on the day and five minutes before. Unfortunately if you miss the session you will have to wait until next week
My microphone doesn’t work
You need to accept the use of your camera and microphone
I can’t do the session from my mobile phone
Use your computer. Some mobile phones don’t work
Where are the words I need to use?
They are on the left hand side. If you are on your mobile they are above or below the video.
Can I record the session?
Yes there is a record button you need to press for each session and download
How much time do we have in each session
The sessions are normally for 2 minutes you can see the seconds above the phrases to use.
Activity 5 – The Virtual World
Set up and install Firestorm
Follow these instructions on how to download the program
I’ve forgotten my username
Your username is your first name then a space and then your last name.
I’ve forgotten my password
Remember it’s at least 8 characters – if this doesn’t work please write to our technical support
How do you open the virtual world?
You need to download the special Firestorm program. Put in your username which is 2 words separated by a space (your first and last name) and your password and use your last location.
The virtual world doesn’t open
Check you have put in the correct user name – your first and last name with a space between and your 8 character password. If you still have a problem contact support
It says I don’t have permission to visit the virtual island
Speak to support
My firestorm has crashed
Start the program again- if this doesn’t help and you get a notice application error you need to:
- Remove the program from the computer using “add and remove programs”
- Go to ? and reinstall the program using
I can’t see my SEC HUD
Go to Kings park in the center of the island and click on one of the notice boards that says “Have you lost your HUD?”
How do I find out which virtual world tasks i need to do?
Go to the unit area for the unit you want to do (eg. The Airport) and click on ‘Task Info’ in your HUD.
How do I change my avatar?
Go to this page to find out
My avatar has vanished
Roll the mouse wheel backwards and you should see your avatar
Another option is to click on this button at the bottom of the screen
This will add the camera function in the top left corner.
This changes the camera view – from the front above or over the shoulder
My avatar looks like an orange cloud
You need to refresh your avatar ctrl+alt+r